In light of Covid-19, accommodation providers may have temporarily removed some non-essential, high touch items (some examples may include decorative cushions, games and hair dryers) from their accommodation.
Due to government restrictions some facilities/activities (where applicable) may not be open during your stay. Please check latest government updates for up to date advice.
Cleaning protocol
In line with the new industry standard, there will be a high quality clean of the property using antiviral products. After this, a spray mist sanitiser will be applied throughout the whole property which will then be aired before each guest arrival. Please note, this is not a deep clean on each changeover but it is a high quality one with additional sanitisation throughout.
Leisure Centre
Sessions must be booked directly with Una as numbers are restricted due to Covid-19. Telephone: 01736 257000 or email reservations@unastives.co.uk
Pool towels will be provided in your accommodation. No robes will be provided. Please bring your own if you would like to have one while the changing rooms in the leisure club are closed.
Car registration number
Please would you register your car registration number with Una before your arrival? This is required to open the gates.
Telephone: 01736 257000 or email reservations@unastives.co.uk
Bed configuration requirements
It is essential that you confirm your bed configuration on booking. Failure to do this will result in a call out charge and linen hire fee charged to you. Housekeeping operatives are not based on site.
Check in time
Check in time is 5pm and the key will be in the key safe for contactless collection.
Departure information
In these times, in order to keep our guests and cleaning staff safe, we ask that you do the following before departure:
Departure time is 9am
Please ensure all beds are stripped and you put the linen in the plastic bags provided.
Please ensure that you have thoroughly washed up and put away all kitchen items.
Please ensure that you have removed all rubbish and personal items from the property and that you have left it clean and tidy.
These conditions are in line with the terms on the Una website. If these conditions are not complied with, an excess cleaning charge for their completion will be levied to the departing guests at the cost billed to us.
Any delays to access the property due to late departure or additional time needed to perform the above are billable at the cleaning company’s overtime rates and also may cause delay to the next