Check-in is from 4pm on day of arrival. Please advise us in advance if you plan to arrive outside of normal opening hours.
Wrist Band Keys are used to gain access to your property and will be found in a key box next to the front door. (Key box combinations can be obtained by calling 0330 127 4300 prior to arrival) Please note if you have purchased the early check in, this is from 1pm.
Security Deposit, as stated in the T&C’s, will be preauthorised to the guest’s card with £100 allocated as a security deposit which is compulsory. If refused, we reserve the right to cancel the booking.
Towels and linen are provided per person for the duration of the stay and can be refreshed on request at our current rate.
Hot tub usage is not permitted for children under 4 years old, and older children should always be supervised during hot tub usage. Hot tubs are not available on the morning of checkout. Please vacate hot tubs by 11:00pm. Our hot tub team will visit your hot tub twice daily to carry out essential checks, so please be advised they may be on you decking at unspecified times.
Some of the properties have an 'upside down' layout, if you have a specific requirement please call to check.
One car parking space is allocated to each accommodation unit and is numbered accordingly. If you have more than one vehicle please park them in the main carpark or overflow carpark beyond the reception building.
Please be aware The Spa, Bar and Restaurant is currently closed until further notice. Apologise for any disappointment caused.