Frequently Asked Questions

Questions:

Do I need to pay a deposit?

When you book, you must pay the deposit amount due (plus any applicable booking fees) by debit or credit card, or by sending us a cheque. We only accept payment in pounds sterling.

Accommodation Cost Usual Deposit Payment* – booking made on or after 3rd December 2018
£0 to £200 £75
£201 to £350 £125
£351 to £500 £175
£501 to £750 £250
£751 to £1000 £300
£1001 to £1500 £400
£1501 to £2000 £500
£2001 to £2500 £750
£2501 and above £1000

When is the full balance due?

We must receive the rest of the money owed no less than 10 weeks before the start of your stay, or no less than 12 weeks where the property is stated to sleep 10 or more people. We will automatically collect the balance owed on the card that you used to pay the deposit, unless you settle the amount owed before that date or unless you tell us otherwise, however, if you book less than 10 weeks before the start of your stay (or less than 12 weeks before the start of your stay where the property is stated to sleep 10 or more people), we must receive full payment of the total cost of your booking (including any insurance premiums) when you make the booking. For any booking made less than two weeks before the start of your stay, you must pay for the booking in full by debit or credit card, or by bank transfer, at the time of booking.

How can I pay?

We offer a number of payment methods, such as debit/credit card, cheque, or BACS transfer.

Do you have a pay by instalments payment plan?

Yes. If you book a holiday more than four months in advance, you can take full advantage of our EasyPay monthly payment plan which allows you to spread your payments and enjoy an initial low deposit. You will pay in equal monthly instalments as agreed and advised within your booking confirmation sent at the time of booking. We will need to take all payments from the card used to secure the booking by the lead guest, and extras added on after the holiday booked date must be paid for at the time of placing your booking. For more details about Blue Chip EasyPay please click here.

Is there anything added onto the price at the time of booking?

Blue Chip Holidays do not charge extra for payment by debit or credit card. Any optional extras will be made clear at time of booking, and will be included in the final price.

Are groups/young bookings allowed?

We do not accept stag or hen parties unless by prior agreement with the owner. Some individual owners or developments will restrict certain groups and guests by age or party make up. These properties will have their own ‘objective justification’ to support these rules and do so outside of our standard terms and conditions.

Do you accept short breaks?

Yes we do. Most of our properties are available to book 3 nights or more outside of July and August, subject to availability. During July and August bookings must be for a minimum of 7 nights and changeover days may vary depending on the property. More information can be found on individual property pages.

Can I provisionally book a holiday?

We can provisionally hold a maximum of 1 property per customer, without charge and obligation, for 24 hours if your booking is due to arrive in more than 6 weeks. Provisional bookings cannot be made online so please call the bookings team to do this. Unfortunately we’re unable to provisionally hold properties if you wish to arrive within 6 weeks.

Why am I being asked to pay a security deposit?

Some of our properties require a security deposit to be paid in addition to the holiday cost. This payment will be collected from the same card you have used to pay for your holiday, and Blue Chip Holidays keep the payment to cover any loss/damage and or additional cleaning charges. If a security deposit is required, the details will be clearly stated on the individual property page and in your booking confirmations. The security deposit will be taken 7 days before the start of your holiday, and refunded subject to a damage claim being received, 7 days after departure. Please bear in mind that it can take 3-5 working days for this payment to appear in your account.

Do I need to bring my own bed linen and towels?

Linen is provided in all of our properties and beds will be made before arrival. If a sofa bed has been requested, linen will be provided but the bed will not be made. Towels are provided in most properties – if they are not provided it will be clearly displayed on the individual property pages. Beach towels are not provided so please bring your own.

Can you provide a travel cot and high chair?

We have a large selection of baby friendly properties where a free of charge cot and high chair are provided – check the 'At a Glance' section on the individual property pages.

To make things even easier for mums and dads, our Baby Blue Chip collection includes properties thoughtfully kitted out with a whole checklist of items . From stair gates to night lights, they've got everything you need for that first break with baby. Just look for the baby friendly icon on the property pages.

Is linen provided for a travel cot?

We ask that parents provide their own linen for travel cots.

Are utilities included in the holiday cost?

All gas, electricity, water and heating costs are included in the cost of the holiday, unless specifically advised otherwise in the individual property description or booking confirmation.

The property sleeps 8… Can I bring 8 and a baby in a cot?

If you would like to over occupy the property with a baby, please contact our bookings team. The team will need to make sure the property is suitable and that there is enough room for a cot to be placed in the bedrooms. Some properties will not be able to over occupy with an infant due to restrictions with their public liability insurance.

Can I bring my dog with me?

Yes you can! We have a wide selection of pet friendly properties, just look out for the dog icon on the individual property pages. Please note that there is a charge of £30 per pet per week for properties that sleep up to nine people or a charge of £50 per pet per week for properties that sleep 10 people or more to cover any additional cleaning that may be required. Dogs must always be well behaved and kept under control, are not allowed in bedrooms, and must not be left unaccompanied in the property. Any excess cleaning over and above the additional fee will be invoiced on or as soon after departure as possible. Click here to find a pet friendly property!

Assistance Dogs

We welcome assistance dogs in all of our properties.

What time can I arrive and when must I depart by?

The check-in time at most of our properties is 3.00pm and you must depart before 10.00am. If these times differ on a specific property, the times will be detailed on the individual property pages and in your confirmation documents.

Smoking Policy

Smoking is prohibited in all Blue Chip Holidays properties. Please be aware that these restrictions may extend to the external and surrounding areas of a specific property or complex.

I may be arriving late – what happens?

If you’ll be arriving late it’s important that you contact your property manager a few days before your holiday to make arrangements for your key collection.

How do I get the keys for the property?

You’ll receive details of your key collection in your final confirmation documents. These will be either posted or emailed once we have received full payment. The documents will contain the contact information for your property manager. Just give them a call a few days before arrival and they can arrange to meet you at the property or provide you with key collection instructions. If your property has a key safe, the details will be sent to you, via SMS, 7 days before arrival.

Will I receive any arrival information or directions?

You’ll receive your confirmation documents once your full balance has been paid. This will contain the contact name and number for your property manager and any other arrival information you may need. Directions to the property as well as the postcode of the property to use for GPS devices will also be included.

Can I amend my booking once it’s been confirmed?

Unfortunately, once your booking has been confirmed we are unable to make any amendments. We recommend that you always double check your dates before placing a booking and take out holiday insurance in case any problems do arise.

What if I need to cancel my holiday?

It’s your responsibility to notify us if you need to cancel your holiday. You can find full details of our cancellation policy in Section 7 of our booking terms and conditions. View full policy here.

What do I do if I encounter problems during my stay?

Your first point of contact during your stay is your property manager. You’ll find their contact details on your booking confirmation (don’t forget to take it on holiday with you). Please contact your property manager as soon as any issues arise so that they can take any remedial action. In the unlikely event that you’re unable get in touch with your property manager, please call our bookings team on 0370 218 4966 and they’ll be happy to help. Our office is open 9am-8pm Monday to Saturday and 10am-6pm on Sundays.

Do you provide insurance?

We consider it is essential that you have enough travel insurance for your trip. For UK property bookings, we recommend that you take out enough travel insurance to cover you for your total stay. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

You can find details of the UK Personal Travel Insurance policy we offer on our website.

Read our policy document.

How do I make a complaint?

If you need to speak to a member of our team during or following your holiday, please call our customer service team on 0370 218 4966, or e-mail us on customercare@bluechipholidays.co.uk. A member of the customer service team will contact you at the earliest opportunity, and are available 9am-8pm Monday to Saturday and 10am-6pm on Sundays (unless Winter opening hours are in effect).

How will Brexit affect my holiday?

Many of our customers have questions about what might happen after 29 March 2019 when the U.K. is due to leave the European Union.

The political process is still ongoing and we don't yet know the final outcome, however there has been some guidance issued by the government and these are reflected in the ABTA frequently asked questions page. As this is a situation that is rapidly developing, we would recommend that you check back in regularly prior to your holiday.

Making sure you have a great holiday remains our number one priority so please don’t hesitate to contact us if you have any further questions.

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