Phil
Maidenhead | Couple
Don't stay at this property, there are better ones around!
Broken sauna, no working TV in living room, very poor supplies in the kitchen, no information booklet, trip hazards on poorly repaired decking & most of the garden hedging dead & ugly to look at.
On arrival, first thing that became apparent was that the tall kitchen bin had a VERY small bin bag inside it; this meant that when anything of a medium to substantial size was placed in it, the weight could not be supported & everything fell to the bottom of the bin. You either persist with having to pick the rubbish every time you want to throw something away, or leave the bin bag out in the open, neither of which I regard as very hygienic. Following with the hygiene theme, no washing up liquid was supplied, only dishwasher tablets, this meant that nothing could be washed by hand & we had to run the dishwasher 4 times in our short stay (not environmentally friendly in the least), the machine needed rinse aid, but there was none around, only an empty bottle. Oh, & a note to the next people staying, make sure you scrub the chopping board as it was used to chop raw chicken & has not been put in the dishwasher as it doesn't look safe to do so, being solid wood.
There is no manual explaining how to use/look after anything in the property.
Next we tried to use the sauna, no joy there; it took the customers services team 3 days to come back with “it needs a new element & we won’t be able to get a new one before the end of your stay”, they are not geared up to give quick solutions on this site, there are no local representatives. We had particularly chosen this property because of the sauna, so to be told that it was broken was very disappointing; this was made worse when I read the newest reviews on my return (thanks to Suzanne July 19th) –
“Unfortunately the in house sauna didn’t work and they were unable to get an engineer to fix this whilst we were there and I am unsure that it will ever be fixed”
I have to say, I concur!
The TV remote is very old & most of the buttons do not work on it, rendering the TV as useless as the bin!
The garden area is quite untidy & there are 2 random bits of wood screwed on top of the decking, not with any thought of aesthetics or functionality.
Came back from break with higher stress levels than when I arrived, not what you pay hard earn money for.
Published on: 2019-09-07
Don't stay at this property, there are better ones around!
Broken sauna, no working TV in living room, very poor supplies in the kitchen, no information booklet, trip hazards on poorly repaired decking & most of the garden hedging dead & ugly to look at.
On arrival, first thing that became apparent was that the tall kitchen bin had a VERY small bin bag inside it; this meant that when anything of a medium to substantial size was placed in it, the weight could not be supported & everything fell to the bottom of the bin. You either persist with having to pick the rubbish every time you want to throw something away, or leave the bin bag out in the open, neither of which I regard as very hygienic. Following with the hygiene theme, no washing up liquid was supplied, only dishwasher tablets, this meant that nothing could be washed by hand & we had to run the dishwasher 4 times in our short stay (not environmentally friendly in the least), the machine needed rinse aid, but there was none around, only an empty bottle. Oh, & a note to the next people staying, make sure you scrub the chopping board as it was used to chop raw chicken & has not been put in the dishwasher as it doesn't look safe to do so, being solid wood.
There is no manual explaining how to use/look after anything in the property.
Next we tried to use the sauna, no joy there; it took the customers services team 3 days to come back with “it needs a new element & we won’t be able to get a new one before the end of your stay”, they are not geared up to give quick solutions on this site, there are no local representatives. We had particularly chosen this property because of the sauna, so to be told that it was broken was very disappointing; this was made worse when I read the newest reviews on my return (thanks to Suzanne July 19th) –
“Unfortunately the in house sauna didn’t work and they were unable to get an engineer to fix this whilst we were there and I am unsure that it will ever be fixed”
I have to say, I concur!
The TV remote is very old & most of the buttons do not work on it, rendering the TV as useless as the bin!
The garden area is quite untidy & there are 2 random bits of wood screwed on top of the decking, not with any thought of aesthetics or functionality.
Came back from break with higher stress levels than when I arrived, not what you pay hard earn money for.
Published on: 2019-09-07