We understand how important feedback from other guests is in helping you to make the all-important decision on where to spend your next well-earned break. We have developed our own guest feedback system, in an effort to provide our guests and holiday home owners with the most relevant information. Maintaining the quality of our portfolio is paramount; we closely monitor all guest feedback to continually improve the guest experience.
We invite guests to complete an online satisfaction survey shortly after their return from holiday
Guests are asked to rate their overall holiday experience – good, ok, poor
The corresponding score for good/ok/poor for every piece of feedback are combined and used to calculate an overall score out of 10.
Guests are asked to rate booking experience, quality, location, value for money and cleanliness from 1 to 5.
The overall score for each criteria is calculated as an average from every piece of feedback on each property.
It’s important that the feedback on our website offers a true representation of the experiences of other guests, and for this reason, we’re committed to publishing scores from all guests.
However, we reserve the right not to include scores from our feedback survey in the following circumstances:
We encourage guests who have enjoyed their stay to share tips on what to take, local walks and the best places to eat. We display the most recent ten recommendations, and we hope you find this section useful in planning your holiday.
All feedback is checked manually before it appears on our website for the reasons above. Feedback will not appear instantly and during peak holiday periods, there can be delay of up to 28 days.