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We understand how important feedback from other guests is in helping you to make the all-important decision on where to spend your next well-earned break. For this reason, we are working with independent third-party review system, Reevoo, to collect accurate information about your stay as well as your experience of booking with Blue Chip Holidays. Maintaining the quality of our portfolio is paramount and we closely monitor all guest feedback to continually improve the guest experience.
We invite guests to complete an online satisfaction survey shortly after their return from holiday.
Guests are asked whether they use Blue Chip Holidays again for future holidays, answering either yes or no.
These scores are then used to calculate an average percentage score out of 100 for those who would book again.
Guests are asked to rate their overall holiday experience from 1 – 10.
The scores for every piece of feedback are aggregated and then used to calculate an overall score out of 10 for the property.
Guests are also asked to rate other aspects of the property separately, including; comfort, location, cleanliness, local amenities, and value for money.
As part of this review, there is also the option to provide detailed guest feedback in a free text box to be displayed on the website. This is alongside a General Feedback area which will not be displayed on the website but will be shared with the owner.
It's important that the feedback on our website offers a true representation of the experiences of other guests, and for this reason, we’re committed to publishing scores from all guests provided they pass Reevoo’s moderation guidelines as detailed below.
The following types of reviews will be placed into a moderation queue while we investigate before publication:
The following types of review will be placed in the holding pen:
We encourage guests who have enjoyed their stay to share tips on what to take, local walks and the best places to eat.
All feedback is checked manually and moderated before it appears on our website. Feedback will not appear instantly and during peak holiday periods, there can be delay of up to 28 days.