Are you a face-to-face or telephone based customer service professional with great problem solving skills? Could you thrive in a close-knit team where the focus is on excellent service? If so, read on.
Blue Chip Holidays sources stunning properties from around the UK to provide customers with their dream holiday getaway. We are now looking for a number of Contact Centre Customer Care Agents / Advisors to join our team on a full time basis.
To succeed at Blue Chip the right attitude is a key element, so if you’re always ready to help, you’re a team player, you can listen, have a can-do approach, are eager to offer the best quality and are always looking forwards, this is the role for you.
We pride ourselves on being experts in our field, offering the finest accommodation, always seeking to make things better and using our expertise to deliver perfect holidays for customers, great ROI for owners and an amazing working environment for our teams.
Our ethos is all about being accommodating in every possible way, providing exceptional cottages, lodges, castles and other unique UK destinations to stay in. You’ll be a vital link in communicating our expertise to our customers and helping guests select the holiday that best meets their needs and gives them a wonderful experience.
About the role
As a Contact Centre Customer Care Agent / Advisor, you’ll be tasked with providing a great level of service to both customers and holiday home owners seeking advice regarding their holiday or letting arrangements.
You’ll care about the advice you provide and the service you offer, helping and guiding customers towards the best holiday for them or assisting owners to gain the best performance from their holiday home.
Focusing on always finding a solution to every problem, you’ll take a proactive and forward-thinking approach to problem resolution. You’ll respond to incoming telephone calls, converting enquiries into sales, taking bookings, and handling complaints.
So, is this the role for you? If so, you will need:
- Values and an attitude in line with those described above
- Personable, friendly and flexible, as a Contact Centre Customer Care Agent / Advisor, you’ll have tact, an adaptable style and a professional approach. Naturally, you’ll also possess excellent, concise written and verbal communication skills.
- Customer service experience gained in either a face to face role or via the telephone
- Experience of working in the travel industry would be an advantage. Sales experience would also be beneficial, as would experience of using computerised bookings systems or customer service systems.
Please note, this is a full time role, incorporating both evening and weekend shifts.