We're proud of our customer service

Sales

Our Sales and Customer Service team take pleasure in representing a high-quality product and understand what our discerning customers expect from a holiday let agent. All advisors are incredibly knowledgeable when it comes to our portfolio of holiday lets.

Guests that prefer to speak to someone rather than use the website can contact the Bookings Team 7 days a week. Our opening hours below reflect the needs of our customers.

8am-9pm Monday to Friday; 9am-8pm on Saturday; and 10am-6pm on Sunday

They are available by telephone, email and Live Chat to take bookings and answer queries.

Customer Service

The Service Team provide support for guests during their stay. On the rare occasions when things go wrong we will be there to represent you. You can rest assured that your guests will never be left in limbo.

Administration

Our Sales and Customer Service team undertake all the administration relating to your bookings, from sending out confirmations to liaising with your property manager and collecting deposits and payments.

Unless you are welcoming guests to your holiday let yourself, all you have to do is read a monthly statement that details your earnings and any forward bookings.