Help and Support
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Frequently Asked Questions
How much is the deposit?
If a booking is made six weeks or more before the booking is due to start it must be accompanied by a deposit of 33% of the rent plus the non-refundable booking fee. If a booking is made less than six weeks before the start of the holiday, the full rent plus non-refundable booking fee must be paid at the time of booking.
Are groups/young bookings allowed?
In most cases no. Unless expressly agreed in advance, no group bookings (four or more adult party members) are accepted where all party members are under 25 years of age, or where all members are of the same sex, unless the group consists of members of the same family across a number of generations. We do have a few properties that are willing to accept group/young bookings with an additional deposit required in advance. These bookings are reviewed on a case by case basis.
Do you accept short breaks?
Yes. The majority of our properties are available to book for short breaks or long weekends of a minimum of 3 nights outside July and August. During these months a minimum 7 night stay must be booked. A 7 night stay during July and August must commence on Saturday. Please check individual property descriptions to confirm if they accept short breaks.
Is bed linen, towels, electric etc included in the price?
Yes! Bed Linen is included in the price, and beds will be made up on arrival. Towels (not beach towels) are included in most properties – if they are not included, then it will be clearly stated in the property information. Sofa beds where requested will not be made up but linen will be provided. All gas and electricity costs are included in the booking price.
Can you provide a travel cot/ high chair.etc?
Yes. Some properties will be able to provide a cot, high chair – even buggies – to guests free of charge – and it will be clearly stated in the property’s listing information. If the equipment is not provided, then it is available to hire for the duration of your stay at the following rates: Travel Cot: £30, High Chair: £25.
Is linen provided on a travel cot?
No. We have found that most parents prefer to provide their own linen for young babies, so you will need to bring your own if you have hired a travel cot.
The property accepts 8… Can I bring 8 & a baby in a cot?
In most cases this should not be a problem - provided the property accepts children and there is room for a cot to be put up in one of the bedrooms. However – if you are planning to do this it is advisable to check with our bookings team that the property is suitable and that there is enough room to do so.
Why won’t my discount code work?
Not all discounts are applicable to all holidays. If you have a found a code but it doesn’t seem to work then you will need check the terms and conditions of the offer. Particularly check that your chosen stay falls within the dates specified in the offer and that the offer is applicable to your chosen property. There is a small minority of Blue Chip properties that will not accept any discounts – this will be clearly stated within the property description.
Can I bring my dog with me?
Yes! Some of our properties are not suitable for pets, but we do have a great selection of properties where pets are allowed by prior arrangement. There is a small charge of £25 per pet to cover the cost of any additional cleaning that may be required. Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property. Any excess cleaning over and above the additional fee will be invoiced to on or as soon after departure as possible. Click here to find a pet friendly property!
What time can I arrive and when must i depart by?
At most of our properties the arrival time is 3.00pm and you must depart by 10.00am. If the times for a particular property are different to this it will be noted on their web page or details will be included in your confirmation documents.
How do I get the keys for the property?
When your balance is paid (or the whole cost of the holiday if booking within 6 weeks of arrival) you will receive a confirmation letter or email. This will contain the contact name and number for your chosen property's manager. Just give them a call a couple of days before you come down and they will arrange to meet you at the property or give you the required code if the property has a key safe.
What if I need to cancel my holiday?
Depending on the circumstances you may be eligible for a refund. The price of your holiday automatically includes cover for cancellation in a number of circumstances such as serious illness, redundancy, death of a close relative etc. Click here to see full terms and conditions of the scheme.
Do you provide insurance?
Personal holiday insurance (including luggage, money and medical) is available.