Grading Scheme

Grading Scheme

Our Star Grading Scheme explained

Ever since our founder, Sylvia Cutting, started managing her first holiday apartment in 2000, Blue Chip Holidays has grown based on her original vision of offering the best places to stay for guests looking for the flexibility of self catering, without compromising on quality. Because it’s so important to us we manage the quality standards of the properties we market directly in partnership with owners through our own in-house Quality Grading Scheme.

All our properties are assessed under the Blue Chip Holidays Quality Assessment Scheme and the grading for each property is shown in the ‘At a Glance’ section of the property’s web listing.

It’s important to us that star grading we award to each property is a true reflection of the holiday experience on offer. Of course we’re thorough in our consideration of quality and maintenance of fixtures and fittings. In addition, we use insight gathered from our guests to help our owners create a real home from home. From speaking to our guests and reading thousands of their reviews, we know that there are certain facilities and finishing touches that contribute to delivering the perfect holiday experience.

We pride ourselves in offering the finest selection of properties and one of the largest portfolios of 4 and 5 star properties of any self-catering agency. Quality is so important to us the minimum grade you can expect from our properties is 3 Stars.

We assess each property against the following criteria:

First impressions

  • Appearance of building
  • Grounds, gardens, roadways and parking
  • Welcome pack and starter provisions
  • Cleanliness

All areas

  • Wall and ceiling decoration
  • Flooring
  • Furnishing and fittings
  • Lighting, heating and ventilation
  • Space & comfort

Bedrooms

  • Bed frame & mattress
  • Bedding, linen & accessories

Bathrooms

  • Towels & accessories

Kitchens

  • Electrical & gas equipment
  • Crockery, cutlery and glassware
  • Kitchenware, pans and utensils

 

Guest feedback

5 Star - 4/5 or above for quality, cleanliness, location and value for money

4 Star - 3/5 for quality, cleanliness, location and value for money

 

5 Star – A property must achieve an overall standard of 87 - 100% in their assessment to be awarded a 5 Star grade.

These will be excellent properties with an element of luxury and the highest standards of cleanliness. Offering enhanced guest experiences and a real home from home feel.

4 Star – A property must achieve an overall standard of 75 - 86% in their assessment to be awarded a 4 Star grade.

These will be well maintained properties with a very good quality standard being achieved throughout. A high standard of cleanliness and extras touches added for guests comfort.

3 Star – A property must achieve an overall standard of 60 - 74% in their assessment to be awarded a 3 Star grade.

These will be properties with a good standard of quality & comfort throughout. Efforts are made to maintain the properties and achieve a very good standard of cleanliness.

Platinum Award

The Platinum Award is awarded to properties achieving a high standard consistently throughout. At 5 Stars a property would need to achieve a minimum overall percentage of 91% and at 4 Stars a minimum of 84%. This recognises that these properties are achieving standards at the higher end of their awarded star grade.

 

PLEASE NOTE

The percentages shown above reflect the required achievement overall to obtain the associated star grade. It’s important to understand that as part of the grading assessment process areas of the property are assessed individually such as the kitchen, bedrooms and cleanliness. Each area is awarded its own star grade based on the percentage it achieves according to our set criteria and standards. The overall star grade awarded to the property will not exceed the lowest grade awarded to any of these individual areas to ensure the expectation set with our guests does not disappoint.

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