It’s important to us that every guest enjoys a holiday experience that’s a cut above the rest, and our unique Quality Grading Scheme has been carefully designed to ensure that every single property in our portfolio meets (or exceeds) the minimum standard of quality expected by our guests.
So how does it work?
We send one of our expert Quality Assessors to visit every property at least once a year to ensure that our high standards are being maintained. During their visit, the assessors consider the property’s health and safety standards, the guest experience it can offer and any enhancements that could make a difference.
We also send out a guest feedback survey to every guest, asking them their opinions on all kinds of aspects of their stay, and the scores for every property are monitored closely so that we can feel confident our standards are being maintained. We even take survey results into consideration with every annual grading, so our decision reflects the views of the guests who have called the property home as well as the findings of our experts.
Any properties that don't consistently achieve the high standards we expect are assessed regularly to ensure that improvements are made swiftly so that our guests can expect the quality, comfort and fantastic experience they deserve.