Frequently Asked Questions

Frequently Asked Questions

Questions:

Do I need to pay a deposit?

If you’re making a booking more than 8 weeks before your holiday is due to start, a deposit of 33% of the rental cost is due. If your holiday is within 8 weeks of your arrival date, full payment is required at the time of booking.

 

When is the full balance due?

Your full balance is due 8 weeks before the start of your holiday. If you’re booking your holiday to arrive within 8 weeks, full payment is required at the time of booking.

 

How can I pay?

We offer a number of payment methods, such as debit/credit card, cheque, or BACS transfer.

 

Is there anything added onto the price at the time of booking?

Blue Chip Holidays do not charge extra for payment by debit card. When paying via credit card there is a 1.95% surcharge. Any optional extras will be made clear at time of booking, and will be included in the final price.

 

Are groups/young bookings allowed?

We do not accept stag or hen parties unless by prior agreement with the owner.  Some individual owners or developments will restrict certain groups and guests by age or party make up.  These properties will have their own ‘objective justification’ to support these rules and do so outside of our standard terms and conditions.

 

Do you accept short breaks?

Yes we do. Most of our properties are available to book 3 nights or more outside of July and August, subject to availability. During July and August bookings must be for a minimum of 7 nights and changeover days may vary depending on the property. More information can be found on individual property pages.

 

Can I provisionally book a holiday?

We can provisionally hold a maximum of 1 property per customer, without charge and obligation, until 6.00pm the following working day if your booking is due to arrive in more than 6 weeks. Provisional bookings cannot be made online so please call the bookings team to do this. Unfortunately we’re unable to provisionally hold properties if you wish to arrive within 6 weeks.


Why am I being asked to pay a security deposit?

A small number of our properties require a security deposit to be paid in addition to the holiday cost. Blue Chip Holidays keep the payment to cover any loss/damage and or additional cleaning charges. If a security deposit is required, the details will be clearly stated on the individual property page and in your booking confirmations. The security deposit will be taken 7 days before the start of your holiday, and refunded subject to a damage claim being received, 7 days after departure.


Do I need to bring my own bed linen and towels?

Linen is provided in all of our properties and beds will be made before arrival. If a sofa bed has been requested, linen will be provided but the bed will not be made. Towels are provided in most properties – if they are not provided it will be clearly displayed on the individual property pages. Beach towels are not provided so please bring your own.

 

Can you provide a travel cot and high chair?

We have a large selection of baby friendly properties where a free of charge cot and high chair are provided – look out for the baby friendly icon on the individual property pages.
 


Is linen provided for a travel cot?

We ask that parents provide their own linen for travel cots.


Are utilities included in the holiday cost?

All gas, electricity and water costs are included in the cost of the holiday, unless specifically advised otherwise in the individual property description or booking confirmation.

 

The property sleeps 8… Can I bring 8 and a baby in a cot?

If you would like to over occupy the property with a baby, please contact our bookings team. The team will need to make sure the property is suitable and that there is enough room for a cot to be placed in the bedrooms.

 

Why won’t my promotion code work?

Not all promotional codes are applicable to all holidays and a small minority of our properties do not accept any discounts. If you have a code but it doesn’t seem to work then you’ll need to check the terms and conditions of the offer. Particularly check that your chosen stay falls within the dates specified in the offer and that the offer is applicable to your chosen property. Only 1 promotional code can be used on a booking.

 

Can I bring my dog with me?

Yes you can! We have a wide selection of pet friendly properties, just look out for the dog icon on the individual property pages. There is a small charge of £25 per pet per week to cover any additional cleaning that may be required. Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property. Any excess cleaning over and above the additional fee will be invoiced on or as soon after departure as possible. Click here to find a pet friendly property!


What time can I arrive and when must I depart by?

The check-in time at most of our properties is 3.00pm and you must depart before 10.00am. If these times differ on a specific property, the times will be detailed on the individual property pages and in your confirmation documents.


I may be arriving late – what happens?

If you’ll be arriving late it’s important that you contact your property manager to make arrangements for your key collection.

 

How do I get the keys for the property?

You’ll receive details of your key collection in your final confirmation documents. These will be either posted or emailed once we have received full payment. The documents will contain the contact information for your property manager. Just give them a call a few days before arrival and they can arrange to meet you at the property. If your property has a key safe, the details will be sent to you, via SMS, 7-10 days before arrival.


Will I receive any arrival information or directions?

You’ll receive your confirmation documents once your full balance has been paid. This will contain the contact name and number for your property manager and any other arrival information you may need.  Directions to the property as well as the postcode of the property to use for GPS devices will also be included.


Can I amend my booking once it’s been confirmed?

We’ll always try to accommodate your request, however once we have confirmed your booking, alteration fees will apply if you require us to amend your booking or re-invoice your booking for any reason.


What if I need to cancel my holiday?

It’s your responsibility to notify us if you need to cancel your holiday. The deposit and all extras are not refundable. Once we have sent confirmation of your booking, the balance is due 8 weeks prior to arrival. Should you cancel your booking, the balance will still be due, though if we re-book the property we may be able to refund part or all of your balance.


What do I do if I encounter problems during my stay?

Your first point of contact during your stay is your property manager. You’ll find their contact details on your booking confirmation (don’t forget to take it on holiday with you) and in the guest information pack within your property. Please contact your property manager as soon as any issues arise so that they can take any remedial action. In the unlikely event that you’re unable get in touch with your property manager, please call our bookings team on 0845 561 2001 and they’ll be happy to help.

 

Do you provide insurance?

Blue Chip Holidays offer holiday insurance. For a one off fee of £28 (including Insurance Premium Tax), everyone on your holiday is covered. The policy covers vehicle breakdown, damage to property, lost goods and medical expenses. To add insurance to your booking, please call 0845 322 4081, or add as an extra at the time of booking.

Blue Chip Holidays is an appointed representative of ITC Compliance (registration number 313486) which is authorised and regulated by the FCA.

Read our status disclosure document.

Read our policy document.

How do I make a complaint?

If you need to speak to a member of our team during or following your holiday, please call our customer service team on 0844 561 2001, or e-mail us on customercare@bluechipholidays.co.uk.
 

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