Frequently Asked Questions
- Do I need to pay a deposit?
- When is the full balance due?
- How can I pay?
- Do you have a pay by instalments payment plan?
- Is there anything added onto the price at the time of booking?
- Are groups/young bookings allowed?
- Do you accept short breaks?
- Can I provisionally book a holiday?
- Why am I being asked to pay a security deposit?
- Do I need to bring my own bed linen and towels?
- Can you provide a travel cot and high chair?
- Is linen provided for a travel cot?
- Are utilities included in the holiday cost?
- The property sleeps 8… Can I bring 8 and a baby in a cot?
- Can I bring my dog with me?
- Assistance dogs
- What time can I arrive and when must I depart by?
- Smoking policy
- I may be arriving late – what happens?
- How do I get the keys for the property?
- Will I receive any arrival information or directions?
- Can I amend my booking once it’s been confirmed?
- What if I need to cancel my holiday?
- What do I do if I encounter problems during my stay?
- Do you provide insurance?
- How do I make a complaint?
If you’re making a booking more than 8 weeks before your holiday is due to start, a deposit of 33% of the rental cost is due. If your holiday is within 8 weeks of your arrival date, full payment is required at the time of booking.
Your full balance is due 8 weeks before the start of your holiday. If you’re booking your holiday to arrive within 8 weeks, full payment is required at the time of booking.
We offer a number of payment methods, such as debit/credit card, cheque, or BACS transfer.
If you book your July, August or September holiday with our payment plan scheme, you can take full advantage of our easy monthly payment plan which allows you to spread your payments and enjoy an initial low deposit payment of 10%. You will pay in equal monthly instalments as agreed and advised within your booking confirmation sent at the time of booking. We will need to take all payments from the card used to secure the booking by the lead guest, and extras added on after the holiday booked date must be paid for at the time of placing your booking.
Blue Chip Holidays do not charge extra for payment by debit or credit card. Any optional extras will be made clear at time of booking, and will be included in the final price.
We do not accept stag or hen parties unless by prior agreement with the owner. Some individual owners or developments will restrict certain groups and guests by age or party make up. These properties will have their own ‘objective justification’ to support these rules and do so outside of our standard terms and conditions.
Yes we do. Most of our properties are available to book 3 nights or more outside of July and August, subject to availability. During July and August bookings must be for a minimum of 7 nights and changeover days may vary depending on the property. More information can be found on individual property pages.
We can provisionally hold a maximum of 1 property per customer, without charge and obligation, for 24 hours if your booking is due to arrive in more than 6 weeks. Provisional bookings cannot be made online so please call the bookings team to do this. Unfortunately we’re unable to provisionally hold properties if you wish to arrive within 6 weeks.
Some of our properties require a security deposit to be paid in addition to the holiday cost. This payment will be collected from the same card you have used to pay for your holiday, and Blue Chip Holidays keep the payment to cover any loss/damage and or additional cleaning charges. If a security deposit is required, the details will be clearly stated on the individual property page and in your booking confirmations. The security deposit will be taken 7 days before the start of your holiday, and refunded subject to a damage claim being received, 7 days after departure. Please bear in mind that it can take 3-5 working days for this payment to appear in your account.
Linen is provided in all of our properties and beds will be made before arrival. If a sofa bed has been requested, linen will be provided but the bed will not be made. Towels are provided in most properties – if they are not provided it will be clearly displayed on the individual property pages. Beach towels are not provided so please bring your own.
We have a large selection of baby friendly properties where a free of charge cot and high chair are provided – check the 'At a Glance' section on the individual property pages.
To make things even easier for mums and dads, our Baby Blue Chip collection includes properties thoughtfully kitted out with a whole checklist of items . From stair gates to night lights, they've got eveything you need for that first break with baby. Just look for the baby friendly icon on the property pages.
We ask that parents provide their own linen for travel cots.
All gas, electricity, water and heating costs are included in the cost of the holiday, unless specifically advised otherwise in the individual property description or booking confirmation.
If you would like to over occupy the property with a baby, please contact our bookings team. The team will need to make sure the property is suitable and that there is enough room for a cot to be placed in the bedrooms. Some properties will not be able to over occupy with an infant due to restrictions with their public liability insurance.
Yes you can! We have a wide selection of pet friendly properties, just look out for the dog icon on the individual property pages. There is a small charge of £25 per pet per week to cover any additional cleaning that may be required. Occasionally, this charge may vary. If the charge is higher than £25, it will be displayed in the notes section of the At a Glance section of the property information page. Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property. Any excess cleaning over and above the additional fee will be invoiced on or as soon after departure as possible. Click here to find a pet friendly property!
We welcome assistance dogs in all of our properties.
The check-in time at most of our properties is 3.00pm and you must depart before 10.00am. If these times differ on a specific property, the times will be detailed on the individual property pages and in your confirmation documents.
Smoking is prohibited in all Blue Chip Holidays properties. Please be aware that these restrictions may extend to the external and surrounding areas of a specific property or complex.
If you’ll be arriving late it’s important that you contact your property manager a few days before your holiday to make arrangements for your key collection.
You’ll receive details of your key collection in your final confirmation documents. These will be either posted or emailed once we have received full payment. The documents will contain the contact information for your property manager. Just give them a call a few days before arrival and they can arrange to meet you at the property or provide you with key collection instructions. If your property has a key safe, the details will be sent to you, via SMS, 7 days before arrival.
You’ll receive your confirmation documents once your full balance has been paid. This will contain the contact name and number for your property manager and any other arrival information you may need. Directions to the property as well as the postcode of the property to use for GPS devices will also be included.
Unfortunately, once your booking has been confirmed we are unable to make any amendments. We recommend that you always double check your dates before placing a booking and take out holiday insurance in case any problems do arise.
It’s your responsibility to notify us if you need to cancel your holiday. The deposit and all extras are not refundable and you'll still be liable to make the full balance payment. We suggest that you take out holiday insurance in case you do need to cancel your holiday due to unforeseen circumstances.
Your first point of contact during your stay is your property manager. You’ll find their contact details on your booking confirmation (don’t forget to take it on holiday with you). Please contact your property manager as soon as any issues arise so that they can take any remedial action. In the unlikely event that you’re unable get in touch with your property manager, please call our bookings team on 0370 218 4966 and they’ll be happy to help. Our office is open 9am-8pm Monday to Saturday and 10am-6pm on Sundays.
Blue Chip Holidays offer holiday insurance. For a fee of £29 (including Insurance Premium Tax), everyone, subject to terms and conditions, on your holiday is covered. The policy covers cancellation, vehicle breakdown, damage to property, lost goods and medical expenses. To add insurance to your booking, please call 0333 920 6565, or add as an extra at the time of booking.
Blue Chip Holidays Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
Significant exclusions: Please refer to the policy document below for further information on the benefits and exclusions of the cover. Please note, this insurance product can only be sold to UK residents (being those resident in England, Scotland, Wales, Northern Ireland or the Isle of Man).
If you need to speak to a member of our team during or following your holiday, please call our customer service team on 0370 218 4966, or e-mail us on firstname.lastname@example.org. A member of the customer service team will contact you at the earliest opportunity, and are available 9am-8pm Monday to Saturday and 10am-6pm on Sundays (unless Winter opening hours are in effect).