How does HCPS work?
Blue Chip Holidays provide a Holiday Cancellation Protection Scheme (HCPS) for all guests. This provides a full refund of monies paid for the deposit or the full cost of the holiday, less a £25 administration charge, the non-refundable booking fee, the full charge for the Cancellation Protection Scheme and any credit card charges, in the event of an unavoidable cancellation. You are protected for: Serious illness, injury or death of any member of the travelling party or that of a close relative, redundancy of any member of the travelling party, Jury Service or as a witness in a case of law of any member of the travelling party, or any member of the travelling party having their home rendered uninhabitable by fire, storm or flood. Please see our terms & conditions for a full explanation including exclusions.
How do I cancel a booking?
It is your responsibility to notify us regarding a cancellation. The deposit and all extras are not refundable unless covered by the Holiday Cancellation Protection Scheme. Once we have sent confirmation of your booking, the balance is due 6 weeks prior to arrival. Should you cancel your booking, the balance will still be due, though if we re-book the property we may be able to refund part or all of your balance.
Can I move my booking to another property / date?
Blue Chip Holidays will try to accommodate changes if they are possible, but this unfortunately it may result in the guest losing their deposit.