Blue Chip Holidays Guest Feedback Policy

Blue Chip Holidays Guest Feedback Policy

We understand how important feedback from other guests is in helping you to make the all-important decision on where to spend your next well-earned break.

We have developed our own guest feedback system, in an effort to provide our guests and holiday home owners with the most relevant information.

Maintaining the quality of our portfolio is paramount; we closely monitor all guest feedback to continually improve the guest experience.

How is feedback collected?

We invite guests to complete an online satisfaction survey shortly after their return from holiday

How is the overall satisfaction score calculated?

Guests are asked to rate their overall holiday experience – good, ok, poor

The corresponding score for good/ok/poor for every piece of feedback are combined and used to calculate an overall score out of 10.

How are the guest feedback scores calculated?

Guests are asked to rate booking experience, quality, location, value for money and cleanliness from 1 to 5.

The overall score for each criteria is calculated as an average from every piece of feedback on each property.

Do you publish all guest feedback scores on your website?

It’s important that the feedback on our website offers a true representation of the experiences of other guests, and for this reason, we’re committed to publishing scores from all guests.

However, we reserve the right not to include scores from our feedback survey in the following circumstances:

  • The respondent did not stay at the property
  • The feedback is proved to be untrue or fictitious
  • The feedback includes sensitive information, including the name of a Blue Chip Holidays employee or the full name of the property owner, or the full address of the property
  • The feedback uses foul language

Recommendations from other guests

We encourage guests who have enjoyed their stay to share tips on what to take, local walks and the best places to eat. We display the most recent ten recommendations, and we hope you find this section useful in planning your holiday.

When will my feedback appear on your website?

All feedback is checked manually before it appears on our website for the reasons above. Feedback will not appear instantly and during peak holiday periods, there can be delay of up to 28 days.

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